We stand by our jewellery with a full year warranty that covers issues that can arise from the crafting of the ring. Coverage is offered for a period of one year from the date you receive your wedding rings purchase. If any issues arise due to crafting it’s most likely to happen during this time and we’re here to make sure issues are addressed before your rings continue their journey with you through life.
To initiate a service request, you will need to provide a copy of your receipt or order number and a picture of your ring.
Fine jewellery requires proper care and maintenance to ensure its longevity and lustrous shine.
In the event that your ring experiences damage not covered by your warranty, our team of jewellers will be happy to assess the ring for an out-of-warranty repair.
If the damage is determined at the fault of the crafting, we reserve the right to replace or repair the ring at our discretion.
The warranty does not cover damage caused by aggressive wear or neglected care.
In the event that we are unsuccessful in repairing or replacing the item, we will replace the jewellery with one of equal value of the original purchase price from available inventory.
The warranty is voided on jewellery that shows sign of modification or repair by a third party.
All parts of the item must be returned to be eligible for warranty repair. A replacement fee will apply for any missing parts.
We provide free return shipping on all completed repairs to addresses within Nigeria.