Frequently Asked Questions

General Questions

Once you’ve requested, a member of our team will send you the next steps for packaging and mailing in your ring.

Our rings are crafted such that this should not take place, especially with only the first year of wear. As such stone replacement is covered under our warranty within the first year per the terms outlined above.

We honor the warranty on our rings no matter where you live!
To maintain our affordable pricing for all couples we serve, international customers are required to cover shipping costs to and from our servicing facilities in the event of a return, exchange or repair.

Our warranty will only cover crafting related issues, and we do not currently offer insurance against loss.